Public Service Improvement

Public service delivery management improvement is the most urgently agenda in Indonesia. Low income people in Indonesia still have limted access to get basic water supply service. While the majority of people work in small & medium enterprises, they were limited access to get micro-credit,management or marketing services. In the recent reform agenda, public service delivery management is an aspect that maybe is ignored by majority of reform promotor. Governance process improvement will have limited impact to the majority of the people of Indonesia, unless the process has real impact on public service provision for the people. So, we should promote the focus of effort for service delivery management to improve service provision for the majority of the population, to meet minimum service standards, and then MDGs target agenda. [Risfan Munir, Public Service Management Specialist, ex Local Governanace Support Program, LGSP-USAID]