Public Service Delivery System

Public service delivery performance in Indonesia could be seen from its management components and service delivery processes. Service delivery management components include: procedure, policy, personel, organization (3PO).

While its public service delivery management include: (1) target group definition and its need assessment; (2) decision making process; (3) design of service packages; (4) distribution channels; (5) service point management; (6) over reach any distributed target groups.

Public service delivery management problem in Indonesia for many cases can be traced with the focus, wether its target group definition, identification, data, and aspiration well managed or not. Second, is the preparedness of their distribution channels. .... (Risfan Munir)